Wednesday, 18 March 2015
I posted this on FaceBook yesterday since I was still reeling from the service I had received.
Professionalism seems to be a thing of the past.
"Okay I have to rant here.
I was in SurePay* Cave Shepherd today to pay a few bills.
The cashier was chatting on her cell phone, yet she called me forward "Next please!"
I approached her window and I thought she would finish her call before attending to me, but nooo.....she shoved her hand out for my bills and proceeded to process them while still talking on her cell phone to her friend. All the while I am trying to be civil and patient. I tell her the amounts I am paying. She processes the first bill okay. The last two bills she obviously isn't concentrating and processes the incorrect amount, and then to make matters worse, she hands me the wrong change. I point this out to her, and she says to her phone, "Wait, hold on a minute, I coming back to you" She then looks at me and says, "How much money you give me? Oh yes I have more change for you." and with that she went back to her call and handed me the remainder of my change.
This is the third time that I have been privy to a SurePay cashier on a cell phone while handling my transactions and invariably the bills are processed incorrectly.
Please SurePay can you ask your cashiers to refrain from talking on their cell phones while dealing with customers? It is downright rude and lacks true customer service.
* SurePay is a bill paying company...you can pay an assortment of utility and other bills.