Contacted the company to place the order, and was informed that they needed to come by and collect my empty bottle the following day, and then bring a full bottle to me on Monday (yesterday), which is my delivery week day.
This was a strange request, since the empty bottle is usually collected at the time of delivery. I therefore queried why, and was told that the company was short of bottles, so this system was in place until things were back to normal. No problem.
The truck arrived and the guy took my empty cylinder away. I was given no documentation nor did I sign any documents for the receipt of my empty cylinder. I found this quite strange.
Empty cylinder space on the right
I was busy for the remainder of the day, so I forgot about it.
Yesterday morning, I placed a call to the company to check on my delivery and also to ask how it was that I had nothing in my possession that stated that my cylinder had been picked up to be filled.
Well who tell me to do dat?
The employee that took my call was "rudely polite" at my query. I know you understand what I'm trying to say here.
She answered my query by informing me that "they had all the documentation May-yammm", that "they knew they had my cylinder May-yammm", and that "they knew that my delivery was scheduled for today...May-yammm."
The tone and condescending manner that came across the phone line resounded in my ears, and I guess she figured that if she added "May-yammm" at the end of everything that she said, that it was okay.
Heck she was rudely polite. I can't complain because she was polite according to the book, but I was not impressed.
Delivery truck with pleasant delivery guys
Thankfully the service guy who makes the delivery and completes the installation is a gem and a well-mannered chap. He certainly made up for her behaviour. Service at its best.
New and full cylinder on the right
I now have a full cylinder on standby, and my daughter can cook and bake to her heart's delight for the next six months with no interruptions.